Returns & Refunds

Made-to-Order Items

Every Syrup Veils veil is handmade to order specifically for you.

Because our products are custom made, we do not accept returns, exchanges or cancellations for change of mind, incorrect colour choices, or orders placed in error.

Please ensure you check your order carefully before completing your purchase.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery at syrupveils@gmail.com.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

If your item is confirmed to be faulty, damaged, or incorrect, we'll arrange an appropriate solution, which may include a replacement or refund.

Refunds

Refunds are only offered where required by applicable consumer law, including where an item is faulty, damaged, or not as described.

If a refund is approved, it will be processed back to your original payment method. Please allow up to 10 business days for your bank or card provider to complete the transaction.

Questions

If you have any questions before placing an order, please contact us at syrupveils@gmail.com.